Module K2 – Groups, Organisations, and Communication

Module K2 – Groups, Organisations, and Communication

This module offers the relevant fundamental/ basic knowledge relevant for career practitioners in regards to dealing with groups, organisations, and communication. The knowledge listed here is particularly important for tasks related to the NICE Professional Roles Career Service Management and Social Systems Interventions, but is also of value for all other professional roles of career practitioners.

Cognitive Resources (Knowledge)

  •  Group dynamics and interpersonal communication: Theories on informal relationships/ social systems (other than formal organisations): families, couples, peers/ friendships, small and large groups
  • Organisational theories and organisational communication: Formal structures/ relationships (hierarchies, functions, roles, power) and processes of organisations; organisational culture; different types of organisations (bureaucracy, network etc.); diversity in organisations; interaction between organisations and their environments; effects of new technologies (especially IT and ICT) on organisations and employees
  • Management theories: strategic planning and controlling, organisational decision-making (micro-economics); project management; quality/ process management
  • Leadership and relevant communication theories: role-modelling; leadership styles; inner-organisational communication; conflict management (prevention and solution of conflict); theories related to leadership and moderation of groups
  • Change Management/ Organisation Development: Theories on organisational change & learning; success factors of planned organisational change
  • Human Resource Management (HRM) and Personal Development (PD) theories and knowledge: understanding of typical HR processes such as recruiting, staffing, rewarding,
    retaining and developing employees; basics of performance management
  • ICT in career guidance and counselling: current innovations in communications technology and how they can be employed in regards to the different NPR; discussion of benefits & drawbacks; methods of combining traditional approaches with new technologies for synergies